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FAQs


Multicultural Skin Needs
Contact Information
Shopping Questions
My Order Information
Shipping Information

Multicultural Skin Needs

Q - Is this product really for my skin color and type?
A-Yes, Brianza Bella was formulated for women of all skin colors and skin types so we made sure we made a product for our multicultural world. The question is are you oily, normal or dry? We have the right product for your skin type. Different skin colors can have different needs – hyper pigmentation can cause uneven skin tone or the sun and or aging can cause spots – we have created Brianza Bella Color Corrector for these skin challenges. Please see our product page to see which product is right for your skin type.

Q. - What do I use for a night cream or eye cream?
A- Good question and Brianza Bella has made it simple and economical. Our lotion and cream are made without SPF so you can use either for eye cream, day cream/lotion or night cream/lotion.

Q. – Can I use the facial cleanser without the facial brush?
A. – Absolutely, use the facial cleanser with or without the brush. The facial brush will allow for a gentle exfoliation treatment for your skin.

Q- How often should I use the color corrector?
A.-In order for the color corrector to work on you skin discoloration, use morning and night on clean skin everyday. You will begin to see results in as little as a few weeks but no more than 1 month. If you stop using the product, the benefits will stop working. Use it just like you would brush your teeth – every morning and night!

Q – How can I tell if I have normal skin or oily skin?
A. - Normal skin is usually described as combination or T-zone. You could have slight oil on your T-zone area – nose and forehead but mostly your skin feels pretty normal –not too dry or not too oily. We would recommend Brianza Bella moisture lotion for your skin type. Normal skin sometimes requires lotion in humid or summer months and creams in the winter or dry months. Your skin will tell you what it needs. If it feels like you need more moisture, you might even want to try using the Brinaza Bella cream at night and the Brianza Bella lotion during the day.

Q.-Does my skin type (oily, normal, and dry) ever change?
A. Yes! It is a little frustrating when that happens. It can throw off your normal treatment regime. Medication, climate, change of seasons, age, pregnancy, menstrual cycle and stress can all play havoc with our skin. We are women and we are use to adapting. During certain times of our life, we might find ourselves going from a lotion to a cream (You have to make the call on that one depending on what is happening in your world.)

Contact Information

What is your corporate address?
Brianza Bella, LLC
126 West Main Street
Carlinville, Illinois 62626

What is your mailing address?
Brianza Bella, LLC
Customer Service
7816 Astral Ave.
Las Vegas, NV 89149

How can I contact you by email?
Customer Questions? customers@brianzabella.com
Order Questions? orders@brianzabella.com
Website Problems? webmaster@brianzabella.com
Preguntas en español? espanol@brianzabella.com

What is your phone number?
217-825-6476

Shopping Questions

What form of payment do you accept?
Visa
MasterCard
American Express

Sorry, we do not accept at this time:
Discover Card
Personal Checks
Money orders
Travelers Checks
Cash
Credit cards with billing addresses outside the USA

What if you are out of stock?
Not to worry! We strive hard to keep items in stock. If we are currently out of an item you need, we will e-mail you an expected in-stock date.

Do you charge Sales Tax?
Yes, we are required to collect sales tax on shipments to Illinois at this time.

Is this site secure?
Yes! Brianza Bella uses the latest secure socket encryption technology. (SSL) You can be assured that your personal and payment information is secured and safe.

 
My Order Information

How soon will my order arrive?
Orders are usually processed within 24 hours of receipt with approved processing and bank authorization. Orders are shipped Monday through Friday excluding holidays. Orders placed on Saturday and Sunday will be shipped the following Monday. Please see Shipping Information for shipping options. You will receive an e-mail confirmation with the ability to track your shipment.

Why did my order get cancelled?
We will notify you immediately if your order is cancelled. Some of the reasons for a cancelled order include:
Item Out of stock
Missing Information
PO Box Shipment
Credit Card information
Duplicate Order

Shipping Information

How are orders shipped?
Orders are shipped Monday through Friday excluding holidays
All orders are shipped and delivered Monday through Friday, excluding Holidays
All orders shipped will be Monday through Friday excluding Federal Holidays


How long does shipping take and how much does it cost?
Ground Shipping-USPS or UPS: ($7.95) 7-10 days from order ship date.
Priority Mail or UPS 3-Day Select: ($12.95) 2-3 days from order ship date
Express Mail or UPS Next Day: ($17.95)
Next Day delivery if order placed before 12:00pm Pacific Time
Note: Orders placed on Saturday, Sunday and holidays will be shipped the following business day.

Do you have any shipping restrictions?
All orders shipped will be Monday through Friday excluding Federal Holidays.
Next Day and 3-Day Select orders will require a signature unless signature is waived by recipient. Brianza Bella cannot be responsible for lost or stolen shipments if the signature is waived.
We’re sorry, but we cannot ship to USPS PO Boxes and APO/FPO addresses at this time.
We cannot ship or bill to addresses outside the United States at this time.
Some restrictions apply to shipments to Alaska and Hawaii.

What is your policy on damages & returns?
If for some reason you are not satisfied with your product, or you have received an order that was damaged in transit, please contact us at customers@brianzabella.com. Our goal is that you are 100% satisfied with your product. We will do anything we can to make you a happy customer!

My Account Information

Why Register with Brianza Bella?
Registering with Brianza Bella is easy! Once you sign up you will be able to access specials, Gift with Purchases, future product samples, and “insider” information on upcoming events and store specials. Registering allows you to checkout easily because your information is stored on our secure servers.

What if I forget my password?
No worries. Click here to enter your e-mail address and we will send your password if you are a registered user.

How do I opt out of e-mails?
While we certainly do not want you to stop receiving our newsletters and specials, we understand that your mailbox can get rather full of junk and spam. If you still want to opt out, follow the opt-out link in your e-mail to be removed from our list or sign-in to your account here and change your user preferences to unsubscribe from our newsletter.
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