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FAQsMulticultural Skin Needs Contact Information Shopping Questions My Order Information Shipping Information Multicultural Skin Needs
Q - Is this product really for my skin color and type? Q. - What do I use for a night cream or eye cream? Q. – Can I use the facial cleanser without the facial brush? Q – How can I tell if I have normal skin or oily skin? Q.-Does my skin type (oily, normal, and dry) ever change? Contact Information What is your corporate address? What is your mailing address? Shopping Questions What form of payment do you accept? Visa MasterCard American Express Sorry, we do not accept at this time: Discover Card Personal Checks Money orders Travelers Checks Cash Credit cards with billing addresses outside the USA What if you are out of stock? Not to worry! We strive hard to keep items in stock. If we are currently out of an item you need, we will e-mail you an expected in-stock date. Do you charge Sales Tax? Yes, we are required to collect sales tax on shipments to Illinois at this time. Is this site secure? Yes! Brianza Bella uses the latest secure socket encryption technology. (SSL) You can be assured that your personal and payment information is secured and safe. My Order Information How soon will my order arrive? Orders are usually processed within 24 hours of receipt with approved processing and bank authorization. Orders are shipped Monday through Friday excluding holidays. Orders placed on Saturday and Sunday will be shipped the following Monday. Please see Shipping Information for shipping options. You will receive an e-mail confirmation with the ability to track your shipment. Why did my order get cancelled? We will notify you immediately if your order is cancelled. Some of the reasons for a cancelled order include: Item Out of stock Missing Information PO Box Shipment Credit Card information Duplicate Order Shipping Information How are orders shipped? Orders are shipped Monday through Friday excluding holidays All orders are shipped and delivered Monday through Friday, excluding Holidays All orders shipped will be Monday through Friday excluding Federal Holidays How long does shipping take and how much does it cost? Ground Shipping-USPS or UPS: ($7.95) 7-10 days from order ship date. Priority Mail or UPS 3-Day Select: ($12.95) 2-3 days from order ship date Express Mail or UPS Next Day: ($17.95) Next Day delivery if order placed before 12:00pm Pacific Time Note: Orders placed on Saturday, Sunday and holidays will be shipped the following business day. Do you have any shipping restrictions? All orders shipped will be Monday through Friday excluding Federal Holidays. Next Day and 3-Day Select orders will require a signature unless signature is waived by recipient. Brianza Bella cannot be responsible for lost or stolen shipments if the signature is waived. We’re sorry, but we cannot ship to USPS PO Boxes and APO/FPO addresses at this time. We cannot ship or bill to addresses outside the United States at this time. Some restrictions apply to shipments to Alaska and Hawaii. What is your policy on damages & returns? If for some reason you are not satisfied with your product, or you have received an order that was damaged in transit, please contact us at customers@brianzabella.com. Our goal is that you are 100% satisfied with your product. We will do anything we can to make you a happy customer! My Account Information Why Register with Brianza Bella? Registering with Brianza Bella is easy! Once you sign up you will be able to access specials, Gift with Purchases, future product samples, and “insider” information on upcoming events and store specials. Registering allows you to checkout easily because your information is stored on our secure servers. What if I forget my password? No worries. Click here to enter your e-mail address and we will send your password if you are a registered user. How do I opt out of e-mails? While we certainly do not want you to stop receiving our newsletters and specials, we understand that your mailbox can get rather full of junk and spam. If you still want to opt out, follow the opt-out link in your e-mail to be removed from our list or sign-in to your account here and change your user preferences to unsubscribe from our newsletter. |






